Customer Service and the Pursuit of Happiness

What's in it me for me?
Although much has been written about how customer service benefits businesses, writers have not paid much attention to how providing customer service also benefits the providers.

This idea is at the heart of the cycle of engagement for only associates can keep customers engaged and, likewise, it takes customers to reengage associates!

A learning lens into the psychology of customer service - http://www.squidoo.com/FrontlineLeadership